SeimDei has implemented a ground-breaking 'Make an Offer' model for caterers that effectively address the challenges of delivering orders that may be declined by drivers due to time, distance, or logistical difficulties. With this model, businesses can come to an agreement on new terms and fees, guaranteeing that the delivery can still be arranged without any hassle.

Following are factors SeimDei’s dispatch team will take into consideration to make a delivery arrangement successful. Each order will be treated on a case-by-case basis.

Distance -> No limits with the right fee.
Level of difficulty to pick and/or drop off the order -> Markets such as NY may be very challenging for one driver for an array of reasons, parking, building clearance, etc.
Number of drivers needed -> Large orders or challenging pick-up and/or drop-off locations may require more than 1 driver to execute it or parking fees.
Delivery rate -> All orders have a base rate based on the food total/order subtotal. However, the base rate may not cover the drivers’ pay and other associated fees such as tolls.
Gratuity -> It’s a key incentive for our crew making the order happen. A high percentage of the gratuity is included in the drivers’ pay to ensure the order is assigned and confirmed.

• Be willing to accept the suggested counter-offer our dispatch team may make as it will ensure your orders are successfully scheduled.
• Orders must be ready at the set pickup time, otherwise a wait time fee may be added if the occasion merits it.
• Delivery times should allow a 15-minute window before delivery time for order to arrive slightly early or on time.

• When items are forgotten at the restaurant
• Orders has been mixed up between drivers
• Wrong items are sent to the wrong customer

Any order that has been pre-scheduled can be canceled by dispatch two hours prior to the delivery time so that you have time to make other arrangements.

The restaurant or caterer can cancel the delivery request 60 minutes prior to the pickup time, otherwise contact dispatch to take care of it.

If an issue arises concerning any order, contact our dispatch team the day of so we can follow up with the parties involved and find the best solution to the problem. We like to address issues as soon as they occur or we’re made aware.

Catering food set-up varies for each caterer including a white glove set up. To ensure the delivery driver meets your set up expectations, we suggest you send our team a brief reference guide of how the set up should be done. If set up is not required, you can note that in your order.

DRIVER

Upon the completion of the delivery, share your comments about the experience with the delivery driver. Your feedback is important to us as it gives us the opportunity to continuously improve the service.

PORTAL FEEDBACK DETAILS

Please also rate us by stars and leave a comment so we can continue to improve and provide the best service.

Orders must be marked priority "HIGH" when they meet at least one of these criteria

1. Customers have had more than 2 previous orders that were delivery late
2. When the order subtotal is greater than $600
3. The order is for a high-value corporate customer account