HOW TO MAXIMIZE YOUR BRAND OPTIONS FOR DELIVERY DRIVERS TO ACCEPT ORDERS

  • If the delivery fee charged by SeimDei is less than what your restaurant charges the consumer, feel free to add the extra amount as a tip for the driver. This practice will maximize the options for drivers to always accept orders from your location, especially if the order does not have any pre-tip.
  • Orders can be cancelled up to 60 mins prior to the pickup time. Any order cancelled past the 60 mins mark will be charged a last minute cancellation fee of $15.
  • Always have the order ready by the set pick up time in case any unforeseen setbacks arise. This provides the delivery driver with ample time to check, pack the order, leave the premises and deliver it on time.
  • When adding a new delivery request, ensure you always add the first pick up time shown on the order. For example, if the order is set to be delivered between 10:00 AM - 10:15 AM, add 10:00 AM as the set delivery time. This will allow our dispatch team to work with a 15 mins window in case there are any delays when picking up or delivering the order.

WHEN TO CONTACT THE DELIVERY DRIVER DIRECTLY?

In scenarios when the caterer forgets any items before the order has been delivered, send a text message or call the delivery driver so that he/she is aware of the situation and can make an adequate decision in an effort to mitigate a bad experience for the customer. You can access the driver information within the job details once the order has been assigned and confirmed.

ISSUE WITH AN ORDER?

If any issues arise concerning any order, please contact our support team the day of, so that they can follow up with the parties involved and find the best solution to the problem. We like to address issues the same day they occurred.

CATERING SET UP

We understand all brands have the same expectations from a Catering Courier. However, all catering set ups differed one from the other therefore we suggest you provide our Dispatch Team a quick reference guide for the type of set up you would like the delivery driver to perform at the drop off location. Feel free to send us PDF files with clear instructions and images so that we can relay the information to the assigned drivers.